Billing & Refunds
Zaloba Refund Policy
Last Updated: September 2026 • Operator: Lienskill Limited
1. Current Application Status
No Active Subscription Charges
Zaloba does not currently charge users subscription fees, usage tolls, or recurring service payments for its core communication features. Consequently, there are no active payment transactions or recurring charges in effect today.
2. Policy for Future Paid Services
When optional paid commercial services, organization subscriptions, or add-ons are introduced by Lienskill Limited (registered in Nairobi, Kenya), explicit cancellation and refund terms will be published prior to payment collection:
- Clear Terms at Purchase: All refund eligibility windows, cancellation procedures, and billing dispute processes will be clearly communicated before completing transactions.
- Billing Dispute Resolution: If an erroneous charge or billing discrepancy occurs on an authorized account, users will have direct access to support for investigation and appropriate resolution.
- Subscription Cancellation: When recurring plans are offered, users will be able to cancel future renewals at any time from their account management settings.
3. Billing & Payment Support
For any billing questions or commercial inquiries, please reach out to our team:
Billing Support Contact
Email: billing@zaloba.chat
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